E-Commerce & Customer Service Team Lead

Whole Foods Market; Little Rock (AR); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Financial wellness

Health & wellness programs

Access to team member perks

Job summary

Whole Foods Market in Little Rock, AR seeks a Team Leader to supervise Customer Service & E‑Commerce operations, drive checkout accuracy, and optimize grocery delivery and pickup. You will lead ATLs, Supervisors, and Team Members, hire and coach staff, and align with health and safety regulations.

The role emphasizes improving customer experience, balancing in-store service with online order fulfillment, analyzing performance data, and collaborating with store leadership and delivery partners.

Qualifications

• Retail leadership experience required with ability to manage high-volume customer flows.
• Ability to balance in-store service with online order fulfillment and staffing needs.
• Strong analytical skills to identify performance gaps and drive improvements.
• Excellent written and verbal communication with partners and team.

Responsibilities

• Delivers outstanding customer experience and holds team accountable.
• Establishes expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns tasks to meet needs.
• Manages scheduling within labor budget and staffing guidelines.
• Builds collaborative relationships with leaders and delivery partners.
• Coaches, mentors, and develops team members to improve turnover and performance.
• Maintains safety, regulatory compliance, and clean workspaces.

Skills

Task management

Labor utilization

Performance metrics

Communication

Team leadership

Training & development

Inventory management

Decision making

Retail systems

Microsoft Office

Tools

Microsoft Office

Retail systems

Mobile dashboards

Email & CRM

Job description

Whole Foods Market in Little Rock, AR seeks a Team Leader to supervise Customer Service & E‑Commerce operations, drive checkout accuracy, and optimize grocery delivery and pickup. You will lead ATLs, Supervisors, and Team Members, hire and coach staff, and align with health and safety regulations.

The role emphasizes improving customer experience, balancing in-store service with online order fulfillment, analyzing performance data, and collaborating with store leadership and delivery partners.