Customer Experience & E-Commerce Team Leader

Whole Foods Market IP. L.P.; Houston (TX); On-site; USD 3,311,750 - 5,565,504; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness programs

Team Member perks access

Job summary

Whole Foods Market is seeking a Team Leader to provide overall leadership to Customer Service & E-Commerce programs at the assigned store in Houston. You will drive checkout experience, grocery delivery & pickup, and ensure safety, quality, and timely order completion.

Responsibilities include coaching teams, managing staffing to meet customer demand, and driving improvements in service metrics while upholding health and safety standards.

Qualifications

• 24+ months in retail with 12+ months of team leadership.
• Experience leading high-volume teams.
• Willing to work overtime during peak seasons.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and online orders.
• Monitors in-store and online customer flow; assigns tasks balancing the needs of all customers.
• Responsible for the integrity of the schedule to maintain in-store needs, online order capacity, and labor budget.
• Sustains knowledge of competitors and industry trends.
• Ensures an effective response to customer questions and concerns.
• Establishes collaborative relationships with leaders and partners; e.g., Amazon delivery drivers.
• Fosters a positive environment of teamwork and morale.
• Maintains Team Member safety and security standards.
• Ensures regulatory compliance.
• Completing hiring and separation decisions in partnership with Store Leadership.
• Develops, coaches, mentors, and motivates Team Members; ensure training in required tasks and roles.
• Provides timely performance evaluations.
• Maintains cleanliness and organization of workspaces and equipment security.
• Proactively identifies process improvements.
• Communicates WFM values and supports goals.

Skills

Task management

Labor utilization

Performance analysis

Communication

Interpersonal skills

Mentoring

Inventory management

Decision making

Microsoft Office

Retail systems

Tools

Microsoft Office

Retail systems

Job description

Whole Foods Market is seeking a Team Leader to provide overall leadership to Customer Service & E-Commerce programs at the assigned store in Houston. You will drive checkout experience, grocery delivery & pickup, and ensure safety, quality, and timely order completion.

Responsibilities include coaching teams, managing staffing to meet customer demand, and driving improvements in service metrics while upholding health and safety standards.