E-Commerce & Customer Experience Team Lead

Whole Foods Market IP. L.P.; Fayetteville (AR); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Fayetteville, AR is seeking an Associate Team Leader to support the Team Leader in Customer Service & E‑Commerce programs, overseeing checkout, pickup and delivery, and in‑store operations. You will monitor KPI metrics, drive efficient labor use, mentor team members, and assist in hiring and training while upholding health and safety standards.

The role requires reliability, strong communication, and a customer‑obsessed mindset.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Able to lift up to 50 lbs and perform physically demanding tasks.
• Flexibility to work nights, weekends, and holidays as needed.

Responsibilities

• Delivers outstanding customer service and holds team members accountable.
• Balances in-store service with completing online orders.
• Monitors schedules, labor budget, and customer flow to optimize performance.
• Coaches and mentors team members to sustain high performance.
• Ensures safety, cleanliness, and regulatory compliance.

Skills

Task management

Labor utilization

Performance metrics analysis

Communication skills

Leadership

Team building

Customer relationship

Microsoft Office

Retail systems knowledge

Tools

Microsoft Office

Job description

Whole Foods Market in Fayetteville, AR is seeking an Associate Team Leader to support the Team Leader in Customer Service & E‑Commerce programs, overseeing checkout, pickup and delivery, and in‑store operations. You will monitor KPI metrics, drive efficient labor use, mentor team members, and assist in hiring and training while upholding health and safety standards.

The role requires reliability, strong communication, and a customer‑obsessed mindset.