Customer Experience & E‑Commerce Team Lead

Whole Foods Market IP. L.P.; Sedona (AZ); On-site; USD 29,687 - 48,216; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness programs

Team Member perks

Job summary

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, overseeing checkout, online order completion, and in-store service effectiveness. You will manage capacity, labor, and adherence to pick processes while driving safety and quality across online and in-store operations.

You will coach and develop Team Members, participate in hiring activities, and ensure compliance with health and safety regulations within a fast-paced

Qualifications

• Minimum 18+ months retail experience with at least 6 months in a supervisory role.
• Strong customer service and leadership skills.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow; assigns service and online order tasks.
• Monitors schedule to balance in-store needs, online order capacity, and labor budget.
• Maintains knowledge of competitors and industry trends.
• Responds effectively to customer questions, requests, and concerns.
• Collaborates with departmental leaders and store leadership, including 1P/3P partners.
• Fosters a positive environment of teamwork, mutual respect and morale.
• Maintains safety and security standards for Team Members.
• Ensures regulatory compliance and completes special projects.
• Develops, coaches and motivates Team Members; supports hiring activities.
• Keeps workspaces clean and organized; ensures equipment security.
• Identifies process improvement opportunities.
• Communicates WFM values and leadership principles.

Skills

Task management

Labor utilization

Performance metrics

Communication

Leadership

Teamwork

Teaching others

Email proficiency

Mobile dashboards

Tools

Microsoft Office

Job description

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, overseeing checkout, online order completion, and in-store service effectiveness. You will manage capacity, labor, and adherence to pick processes while driving safety and quality across online and in-store operations.

You will coach and develop Team Members, participate in hiring activities, and ensure compliance with health and safety regulations within a fast-paced