E-Commerce & Customer Service Team Leader

Whole Foods Market; Dallas (TX); On-site; USD 26,174 - 45,460; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in Customer Service and E-Commerce programs, focusing on checkout experience and grocery delivery/pickup at the assigned store. You will drive safety, improve online order accuracy, and optimize team productivity and program execution.

You will help manage daily operations, labor utilization, and adherence to pick processes for E‑Commerce; oversee cash handling, demand management, and store processes for Customer

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; holds all Team Members accountable for delivery of high-quality service.
• Establishes clear expectations for balancing in-store customer service and online order completion.
• Monitors in-store and online customer flow; assigns related tasks balancing needs of all customers.
• Monitors the schedule to maintain in-store needs, online order capacity, and labor budget.
• Maintains knowledge of competitors and industry trends to adapt operations.
• Responds to customer questions and concerns in a timely, professional manner.
• Collaborates with department leaders and store leadership to ensure smooth operations.
• Fosters teamwork, positive morale and adherence to safety and security standards.
• Manages safety, security, and adherence to regulatory requirements.
• Coaches and mentors Team Members to sustain high performance and reduce turnover.

Skills

Task management

Labor utilization

Performance metrics

Communication

Interpersonal skills

Team leadership

Teaching others

MS Office

Retail systems

Tools

MS Office

Retail systems

Job description

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in Customer Service and E-Commerce programs, focusing on checkout experience and grocery delivery/pickup at the assigned store. You will drive safety, improve online order accuracy, and optimize team productivity and program execution.

You will help manage daily operations, labor utilization, and adherence to pick processes for E‑Commerce; oversee cash handling, demand management, and store processes for Customer