E-Commerce & Customer Service Team Lead

Whole Foods Market; Houston (TX); On-site; USD 30,307 - 55,104; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness support

Job summary

Whole Foods Market in Houston is seeking a Team Leader for Customer Service & E-Commerce programs, overseeing checkout, delivery and pickup operations, and safety compliance. You will develop ATLs, Supervisors, and Team Members, manage hiring/separation decisions, and drive performance through KPI monitoring.

Qualifications include 24+ months retail experience with 12+ months in team leadership, and strong analytical and communication skills to lead a high-volume team in a dynamic store

Qualifications

• 24+ months retail experience including 12+ months of team leadership experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Responsible for the integrity of the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains exceptional knowledge and awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.

Skills

Task management

Labor utilization

Data analysis

Communication skills

Leadership

Retail systems

Microsoft Office

Customer service

Job description

Whole Foods Market in Houston is seeking a Team Leader for Customer Service & E-Commerce programs, overseeing checkout, delivery and pickup operations, and safety compliance. You will develop ATLs, Supervisors, and Team Members, manage hiring/separation decisions, and drive performance through KPI monitoring.

Qualifications include 24+ months retail experience with 12+ months in team leadership, and strong analytical and communication skills to lead a high-volume team in a dynamic store