Customer Service & E‑Commerce Team Lead

Whole Foods Market; Scottsdale (AZ); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Store discount

Job summary

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in overseeing Customer Service and E-Commerce programs, including checkout, grocery delivery, and pickup at the assigned store.

You will monitor KPIs, manage daily operations, and ensure safety and quality while coaching Team Members to sustain a high-performing team and exceptional customer experiences.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Balances in-store customer service with completing online orders.
• Monitors customer flow and assigns service/online order tasks.
• Maintains in-store customer needs, online order capacity, and labor budget.
• Develops, coaches, and motivates Team Members for high performance.

Skills

Retail experience

Supervisory experience

Job description

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in overseeing Customer Service and E-Commerce programs, including checkout, grocery delivery, and pickup at the assigned store.

You will monitor KPIs, manage daily operations, and ensure safety and quality while coaching Team Members to sustain a high-performing team and exceptional customer experiences.