Customer Experience Coach — Personal Growth Mentor

Serenity Healthcare; Houston (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid training

Certification

Job summary

Serenity Healthcare in Houston is hiring a Customer Experience Coach to guide individuals through a structured program, providing one-on-one support during sessions and ensuring a welcoming, organized experience.

This full-time on-site role offers paid training, a strong benefits package, including extensive insurance, a 401(k), and generous PTO, with opportunities for growth while helping participants build positive habits and achieve personal goals.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Empathy and strong interpersonal skills.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

2+ years exp

Job description

Serenity Healthcare in Houston is hiring a Customer Experience Coach to guide individuals through a structured program, providing one-on-one support during sessions and ensuring a welcoming, organized experience.

This full-time on-site role offers paid training, a strong benefits package, including extensive insurance, a 401(k), and generous PTO, with opportunities for growth while helping participants build positive habits and achieve personal goals.