Customer Experience Coach for Growth & Impact

Serenity Healthcare; Colorado Springs (CO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Employer-paid medical insurance

401(k) retirement plan

Paid time off

Paid training

Professional certification

Growth opportunities

Job summary

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through structured sessions that help build positive habits, stay motivated, and progress toward personal goals. You’ll work on-site with a supportive team, delivering a consistent and welcoming experience.

No specialized industry experience is required; we provide full paid training to ensure confidence in the role and opportunities for advancement within a growth-focused environment.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Clear and professional communication

Verbal communication

Written communication

Interpersonal skills

Punctuality

Feedback receptiveness

Job description

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through structured sessions that help build positive habits, stay motivated, and progress toward personal goals. You’ll work on-site with a supportive team, delivering a consistent and welcoming experience.

No specialized industry experience is required; we provide full paid training to ensure confidence in the role and opportunities for advancement within a growth-focused environment.