Personal Growth Coach for Customer Experience

Serenity Healthcare; Sugar Land (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off: 10 days + holidays

Paid training and certification

Job summary

Serenity Healthcare in Sugar Land, TX is seeking a Customer Experience Coach to guide individuals through a structured program, providing one-on-one support during sessions and helping participants stay engaged. Training is provided and you will monitor program tools to ensure a welcoming, organized experience.

You will encourage journaling, goal-setting, and mindfulness, while maintaining accurate notes and collaborating with the team to deliver consistent, high-quality coaching.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Job description

Serenity Healthcare in Sugar Land, TX is seeking a Customer Experience Coach to guide individuals through a structured program, providing one-on-one support during sessions and helping participants stay engaged. Training is provided and you will monitor program tools to ensure a welcoming, organized experience.

You will encourage journaling, goal-setting, and mindfulness, while maintaining accurate notes and collaborating with the team to deliver consistent, high-quality coaching.