Customer Experience Coach — Guide Growth & Positive Habits

Serenity Healthcare; Phoenix (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Employer-paid medical, dental, and vis

401(k) retirement plan

Paid training and certification

Paid time off and holidays

Job summary

Serenity Healthcare is hiring a Customer Experience Coach to guide individuals through a structured program designed to help build positive habits, stay motivated, and make progress toward personal goals. This on-site, full-time role in Phoenix focuses on providing one-on-one support, using program tools, and fostering a welcoming, organized environment.

Training is provided; you’ll help participants with journaling, goal-setting, mindfulness, and notes updates, with opportunities for

Qualifications

• 2+ years of full-time professional experience in any industry
• CHar and professional verbal and written communication skills
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Interpersonal skills

Empathy

Communication

Job description

Serenity Healthcare is hiring a Customer Experience Coach to guide individuals through a structured program designed to help build positive habits, stay motivated, and make progress toward personal goals. This on-site, full-time role in Phoenix focuses on providing one-on-one support, using program tools, and fostering a welcoming, organized environment.

Training is provided; you’ll help participants with journaling, goal-setting, mindfulness, and notes updates, with opportunities for