Customer Experience Coach - Help People Thrive

Serenity Healthcare

Las Vegas (NV)

On-site

USD 32,000 - 41,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, vision insurance (90%

401(k) retirement plan

Paid training and certification

PTO and holidays

Job summary

Serenity Healthcare is hiring a Customer Experience Coach to guide individuals through a structured program and provide one-on-one support during sessions, ensuring participants stay engaged and motivated in a welcoming, organized environment.

This on-site, full-time role includes paid training, a competitive hourly rate, and a supportive team focused on personal development and wellness.

Qualifications

2+ years of full-time professional experience in any industry.
CHar and professional verbal and written communication skills.
Strong interpersonal skills with patience and empathy.
Authorized to work in the United States.
Ability to pass a background check and drug screening.
Nice-to-haves: Experience in customer service, hospitality, retail, education, or caregiving roles.

Responsibilities

Provide one-on-one support during scheduled program sessions.
Operate and monitor specialized program tools and technology (training provided).
Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
Maintain accurate session notes and share updates with team members.
Ensure each participant's experience is professional, supportive, and respectful.
Follow established processes and standards to maintain a consistent experience.