Personal Growth Coach for Customer Experience

Serenity Healthcare; Sandy Springs (GA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

Vision insurance

401(k) retirement plan

10 PTO days (15 after the first year)

10 paid holidays

Paid training and professional certific

Job summary

Serenity Healthcare is seeking a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits, stay motivated, and progress toward personal goals. You will be a consistent, positive presence ensuring a welcoming and organized experience in an on-site setting.

The role welcomes 2+ years of full-time experience in any industry, with a focus on strong communication, empathy, and reliability. Paid training is provided to ensure confidence in the role.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Job description

Serenity Healthcare is seeking a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits, stay motivated, and progress toward personal goals. You will be a consistent, positive presence ensuring a welcoming and organized experience in an on-site setting.

The role welcomes 2+ years of full-time experience in any industry, with a focus on strong communication, empathy, and reliability. Paid training is provided to ensure confidence in the role.