On-Site Customer Experience Coach for Growth

Serenity Healthcare; San Tan Valley (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision insurance (90

401(k) retirement plan

Paid time off: 10 days + holidays

Job summary

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through structured sessions aimed at building positive habits and achieving personal goals. The role emphasizes a consistent, welcoming presence and a supportive, encouraging atmosphere throughout each session.

The position requires 2+ years of full-time experience, exceptional communication and interpersonal skills, and the ability to work on-site in the United States.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Authorized to work in the United States and able to pass background and drug screening.
• Reliable, punctual, and open to feedback.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Communication skills

Interpersonal skills

Empathy

Reliability

Job description

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through structured sessions aimed at building positive habits and achieving personal goals. The role emphasizes a consistent, welcoming presence and a supportive, encouraging atmosphere throughout each session.

The position requires 2+ years of full-time experience, exceptional communication and interpersonal skills, and the ability to work on-site in the United States.