Customer Experience Coach | Paid Training & Growth

Serenity Healthcare; United States; On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health insurance (90% employer-paid)

401(k) retirement plan

Paid time off (PTO)

Paid holidays

Paid training and certification

Job summary

Serenity Healthcare is hiring a Customer Experience Coach to guide individuals through a structured program designed to help build positive habits, stay motivated, and make progress toward personal goals.

As a full-time role, you’ll work directly with participants during scheduled sessions, helping them stay engaged and supported while using trained program tools. You will ensure a welcoming, organized, and encouraging experience for every participant.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Communication

Interpersonal skills

Customer service experience

Job description

Serenity Healthcare is hiring a Customer Experience Coach to guide individuals through a structured program designed to help build positive habits, stay motivated, and make progress toward personal goals.

As a full-time role, you’ll work directly with participants during scheduled sessions, helping them stay engaged and supported while using trained program tools. You will ensure a welcoming, organized, and encouraging experience for every participant.