Customer Experience Coach — Paid Training & Growth

Serenity Healthcare; Alexandria (VA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

90% employer-paid health insurance

401(k) retirement plan

Paid time off

Paid training and certification

Job summary

Serenity Healthcare is seeking a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits and stay motivated within a supportive program.

The role emphasizes empathy, clear communication, and consistent, professional engagement with participants. Training is provided, with competitive compensation and comprehensive benefits in a collaborative, growth-oriented team.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with patience and empathy.
• Authorized to work in the United States.
• Background check and drug screening required.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Job description

Serenity Healthcare is seeking a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits and stay motivated within a supportive program.

The role emphasizes empathy, clear communication, and consistent, professional engagement with participants. Training is provided, with competitive compensation and comprehensive benefits in a collaborative, growth-oriented team.