Customer Experience Coach - Paid Training & Growth

Serenity-Healthcare-1; Scottsdale (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Employer-paid health insurance (90%)

401(k) retirement plan

Paid time off & holidays

Paid training and certification

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. You’ll work directly with participants to ensure a welcoming, organized, and encouraging experience throughout the program.

This full-time role suits those with backgrounds in customer service, hospitality, retail, education, or caregiving, with no specialized industry experience required.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.
• Experience in customer service, hospitality, retail, education, or caregiving roles is a nice-to-have.
• Interest in personal development, coaching, or wellness is a nice-to-have.
• Comfort working closely with individuals in a service-focused environment is a nice-to-have.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor program tools and technology (training provided)
• Encourage participants through journaling, goal-setting, and mindfulness
• Maintain accurate session notes and share updates with team members
• Ensure each participant’s experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Communication

Interpersonal skills

Job description

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. You’ll work directly with participants to ensure a welcoming, organized, and encouraging experience throughout the program.

This full-time role suits those with backgrounds in customer service, hospitality, retail, education, or caregiving, with no specialized industry experience required.