Customer Experience Coach — Paid Training & Growth

Serenity Healthcare; Lehi (UT); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

90% health coverage

401(k) plan

Paid training & certification

Paid time off

Paid holidays

Job summary

Serenity Healthcare is seeking Customer Experience Coaches to guide individuals through a structured program that promotes positive habits, motivation, and progress toward personal goals.

The role emphasizes strong communication, empathy, and the ability to create welcoming, organized sessions while leveraging provided tools and training. This full-time position includes paid training and opportunities for certification within a supportive team.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with patience and empathy.
• Reliable, punctual, and receptive to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Verbal and written communication

Interpersonal skills

Reliability and punctuality

Feedback receptiveness

Job description

Serenity Healthcare is seeking Customer Experience Coaches to guide individuals through a structured program that promotes positive habits, motivation, and progress toward personal goals.

The role emphasizes strong communication, empathy, and the ability to create welcoming, organized sessions while leveraging provided tools and training. This full-time position includes paid training and opportunities for certification within a supportive team.