Customer Experience Coach | Paid Training & Growth

Serenity Healthcare; Goodyear (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

PTO and holidays

Paid training & certification

Job summary

Serenity Healthcare is hiring a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. You’ll provide one-on-one support during sessions and ensure a welcoming, organized experience.

The role requires 2+ years of full-time experience in any industry, strong communication and interpersonal skills, and authorization to work in the United States.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States; capable of passing background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Communication skills

Interpersonal skills

Reliability & punctuality

Empathy

Job description

Serenity Healthcare is hiring a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. You’ll provide one-on-one support during sessions and ensure a welcoming, organized experience.

The role requires 2+ years of full-time experience in any industry, strong communication and interpersonal skills, and authorization to work in the United States.