Customer Experience Coach: Personal Growth Mentor

Serenity Healthcare; Gilbert (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health insurance (90% employer-paid)

401(k) retirement plan

Paid time off (PTO)

Paid holidays

Training & certification

Job summary

Serenity Healthcare is hiring a Customer Experience Coach to guide individuals through a structured program designed to help them build positive habits, stay motivated, and make progress toward personal goals. This role emphasizes empathy, strong communication, and a welcoming environment.

You will work one-on-one with participants during scheduled sessions, using provided tools and processes to keep sessions organized and supportive.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.

Skills

Customer service

Communication

Interpersonal skills

Empathy

Job description

Serenity Healthcare is hiring a Customer Experience Coach to guide individuals through a structured program designed to help them build positive habits, stay motivated, and make progress toward personal goals. This role emphasizes empathy, strong communication, and a welcoming environment.

You will work one-on-one with participants during scheduled sessions, using provided tools and processes to keep sessions organized and supportive.