Personal Growth Coach for Customer Experience

Serenity Healthcare; Fairfax (VA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) retirement plan

Paid training

Paid holidays

Job summary

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

As a Customer Experience Coach, you'll work one-on-one with participants, use our program tools, and participate in a structured program. The role includes paid training, full-time hours, competitive compensation, and benefits to support your growth.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant’s experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

2+ years experience

Communication skills

Interpersonal skills

Punctual and feedback-friendly

Job description

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

As a Customer Experience Coach, you'll work one-on-one with participants, use our program tools, and participate in a structured program. The role includes paid training, full-time hours, competitive compensation, and benefits to support your growth.