Customer Experience Coach: Paid Training & Growth

Serenity Healthcare; Town of Florida (NY); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Paid training

Professional certification

Job summary

Serenity Healthcare in the United States is seeking Customer Experience Coaches to guide participants through a structured program designed to build positive habits, stay motivated, and progress toward personal goals. In this full-time role, you will provide personalized support, use approved tools, encourage journaling and mindfulness, and maintain careful session notes.

The position includes paid training and opportunities for advancement.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear, professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is welcoming, organized, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Verbal communication

Written communication

Interpersonal skills

Job description

Serenity Healthcare in the United States is seeking Customer Experience Coaches to guide participants through a structured program designed to build positive habits, stay motivated, and progress toward personal goals. In this full-time role, you will provide personalized support, use approved tools, encourage journaling and mindfulness, and maintain careful session notes.

The position includes paid training and opportunities for advancement.