Customer Experience Coach: Paid Training & Growth

Serenity Healthcare; Orlando (FL); On-site; USD 65,904,000 - 85,962,000; Full time

Benefits offered by this job

Medical insurance (90% employer-paid)

401(k) plan

PTO: 10 days, 15 after year 1

Paid training and certification

Job summary

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. The role emphasizes compassionate, supportive coaching with a focus on accountability and personal development.

Ideal candidates have backgrounds in customer service or caregiving and a commitment to a purposeful career.

Qualifications

• 2+ years of full-time professional experience in any industry.
• CHar and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Verbal communication

Written communication

Interpersonal skills

Empathy

Reliability & punctuality

Authorized to work in US

Job description

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. The role emphasizes compassionate, supportive coaching with a focus on accountability and personal development.

Ideal candidates have backgrounds in customer service or caregiving and a commitment to a purposeful career.