Customer Experience Coach — Growth & Impact

Serenity Healthcare; Richardson (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Employer-paid health insurance

401(k) retirement plan

PTO and holidays

Paid training and certification

Job summary

Serenity Healthcare in Richardson, TX is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them stay engaged, motivated, and progress toward personal goals.

No specialized industry experience is required; full paid training is provided. You will work with a supportive team, maintain session notes, and use program tools to foster positive habits.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Communication skills

Interpersonal skills

Empathy

Punctuality

Job description

Serenity Healthcare in Richardson, TX is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them stay engaged, motivated, and progress toward personal goals.

No specialized industry experience is required; full paid training is provided. You will work with a supportive team, maintain session notes, and use program tools to foster positive habits.