Growth-Driven Customer Experience Coach

Serenity Healthcare; Sugar Land (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

PTO 10 days

Holidays

Paid training and certification

Growth-focused environment

Job summary

Serenity Healthcare is hiring Customer Experience Coaches in a full-time role in the United States. You will guide individuals through a structured program, providing consistent, welcoming support during sessions and maintaining organized records. Training is provided and prior experience in customer-focused roles is valued.

The role emphasizes empathy, reliability, and the ability to follow established processes to deliver a professional, supportive experience for all participants.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Reliable, punctual, and open to feedback.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Communication skills

Job description

Serenity Healthcare is hiring Customer Experience Coaches in a full-time role in the United States. You will guide individuals through a structured program, providing consistent, welcoming support during sessions and maintaining organized records. Training is provided and prior experience in customer-focused roles is valued.

The role emphasizes empathy, reliability, and the ability to follow established processes to deliver a professional, supportive experience for all participants.