Customer Experience Coach — Guide Growth in Sessions

Serenity Mental Health Centers; Southlake (TX); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days (15 after the first year)

Paid training and professional certification

Job summary

Serenity Mental Health Centers in Southlake, TX, is hiring a Customer Experience Coach to support individuals through structured sessions aimed at building positive habits and achieving personal goals. This position requires strong communication skills and offers a supportive work culture with paid training.

Qualified candidates will have a minimum of 2 years of professional experience and will help create an encouraging environment during sessions. Benefits include competitive pay, 90% employer-paid health insurance, and opportunities for advancement.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology.
• Encourage participants through positive practices.
• Maintain accurate session notes and share updates with team members.

Skills

Strong and professional verbal and written communication skills

Strong interpersonal skills with patience and empathy

Reliable, punctual, and open to feedback

Job description

Serenity Mental Health Centers in Southlake, TX, is hiring a Customer Experience Coach to support individuals through structured sessions aimed at building positive habits and achieving personal goals. This position requires strong communication skills and offers a supportive work culture with paid training.

Qualified candidates will have a minimum of 2 years of professional experience and will help create an encouraging environment during sessions. Benefits include competitive pay, 90% employer-paid health insurance, and opportunities for advancement.