Customer Experience Coach — Growth & Wellness

Serenity Mental Health Centers; Hurst (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, & 


Vision insurance

401(k) retirement plan

Paid time off: 10 days + 10 holidays

Paid training & professional cert.

Growth-focused environment

Job summary

Serenity Mental Health Centers is seeking a Customer Experience Coach in Arlington, TX to guide individuals through a structured program that builds positive habits and progress toward personal goals.

You will work directly with participants during sessions, staying engaged, organized, and encouraging, while maintaining a welcoming environment and clear notes for the team.

This role emphasizes a service-focused atmosphere, training, and growth opportunities within a supportive company culture.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with patience and empathy.
• Authorized to work in the United States and pass background/drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes to maintain a consistent experience.

Skills

Verbal communication

Written communication

Interpersonal skills

Empathy

Reliability

Job description

Serenity Mental Health Centers is seeking a Customer Experience Coach in Arlington, TX to guide individuals through a structured program that builds positive habits and progress toward personal goals.

You will work directly with participants during sessions, staying engaged, organized, and encouraging, while maintaining a welcoming environment and clear notes for the team.

This role emphasizes a service-focused atmosphere, training, and growth opportunities within a supportive company culture.