Customer Experience Coach: Empower People to Progress

Serenity Healthcare; Phoenix (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health benefits (90% paid)

401(k)

Paid training

PTO + holidays

Certification support

Growth opportunities

Job summary

Serenity Healthcare is hiring Customer Experience Coaches in the United States for a full-time role. You will guide individuals through structured sessions, providing a positive, organized, and encouraging experience while building meaningful habits and progress.

Ideal candidates have 2+ years of professional experience, strong communication and interpersonal skills, and a willingness to learn. Training is provided, and benefits include a comprehensive package and opportunities for growth.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Communication skills

Interpersonal skills

Reliability

Tools

Program tools

Job description

Serenity Healthcare is hiring Customer Experience Coaches in the United States for a full-time role. You will guide individuals through structured sessions, providing a positive, organized, and encouraging experience while building meaningful habits and progress.

Ideal candidates have 2+ years of professional experience, strong communication and interpersonal skills, and a willingness to learn. Training is provided, and benefits include a comprehensive package and opportunities for growth.