Customer Experience Coach — Growth, Training & Impact

Serenity Healthcare; Goodyear (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off (PTO)

Paid holidays

Paid training and professional certific

Job summary

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. No dedicated industry experience required; full paid training provided.

The role emphasizes providing a welcoming, organized, and encouraging environment, with direct interaction during scheduled sessions and ongoing notes sharing with the team.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Communication skills

Interpersonal skills

Reliability

Punctuality

Job description

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. No dedicated industry experience required; full paid training provided.

The role emphasizes providing a welcoming, organized, and encouraging environment, with direct interaction during scheduled sessions and ongoing notes sharing with the team.