Customer Experience Coach — Help Others Grow

Serenity Healthcare; Peoria (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Healthcare benefits

401(k) plan

Paid time off

Paid training

Professional certification

Job summary

Serenity Healthcare is seeking a Customer Experience Coach to guide individuals through structured sessions, helping them stay engaged and progress toward personal goals. The role focuses on creating a welcoming, organized, and encouraging environment during scheduled program sessions.

Ideal candidates have 2+ years in any industry, strong verbal and written communication, empathy, reliability, and the ability to pass background checks.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Communication skills

Interpersonal skills

Work authorization

Reliability

Job description

Serenity Healthcare is seeking a Customer Experience Coach to guide individuals through structured sessions, helping them stay engaged and progress toward personal goals. The role focuses on creating a welcoming, organized, and encouraging environment during scheduled program sessions.

Ideal candidates have 2+ years in any industry, strong verbal and written communication, empathy, reliability, and the ability to pass background checks.