Customer Experience Advocate — Paid Training & Growth

Talentify; Holloman (NM); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement Savings

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Call Center Representative to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience across a busy office environment. You will use company systems to manage accounts and identify sales opportunities.

The role emphasizes excellent communication, problem solving, reliability, and the ability to thrive in a fast-paced setting. Starting compensation reflects experience, with comprehensive benefits and growth opportunities

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Appropriately escalated customer dissatisfaction with managerial team.
• Ensure first call resolution through problems solving and effective call handling.

Skills

Excellent communication

Typing 20+ wpm

Windows OS knowledge

Multi-tasking

Problem solving

Conflict resolution

Empathetic customer service

Self-management

Team oriented

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Call Center Representative to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience across a busy office environment. You will use company systems to manage accounts and identify sales opportunities.

The role emphasizes excellent communication, problem solving, reliability, and the ability to thrive in a fast-paced setting. Starting compensation reflects experience, with comprehensive benefits and growth opportunities