Hybrid Call Center Rep — Career Growth & Rewards

Talentify; Columbus (GA); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI is seeking a Call Center Representative to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive experience. The role involves using systems to manage accounts, identifying sales opportunities, and effectively communicating product details.

The ideal candidate should possess strong communication, multitasking skills, and a customer-focused mindset, with the ability to thrive in a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Appropriately escalated customer dissatisfaction with managerial team.
• Ensure first call resolution through problems solving and effective call handling.

Skills

Communication

Typing

Multitasking

Customer service

Empathy

Conflict resolution

Problem solving

Teamwork

Adaptability

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Call Center Representative to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive experience. The role involves using systems to manage accounts, identifying sales opportunities, and effectively communicating product details.

The ideal candidate should possess strong communication, multitasking skills, and a customer-focused mindset, with the ability to thrive in a fast-paced environment.