Remote Customer Advocate — Growth & Benefits

Talentify; Holloman (NM); Remote; USD 20,664,000 - 28,930,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth

Paid training

Casual dress code

Job summary

MCI seeks a Customer Service Representative to handle inquiries, provide accurate information, and resolve issues while delivering a positive customer experience in a fast-paced setting.

The role emphasizes clear communication, problem solving, reliability, and teamwork, with ongoing training and a competitive benefits package across locations. This on-site role supports a diverse client base in the United States.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Appropriately escalate customer dissatisfaction with managerial team.
• Ensure first call resolution through problems solving and effective call handling.

Skills

Customer service

Communication

Problem solving

Teamwork

Multitasking

Time management

Attention to detail

Empathy

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, PowerPoint, Word, Outlook)

Job description

MCI seeks a Customer Service Representative to handle inquiries, provide accurate information, and resolve issues while delivering a positive customer experience in a fast-paced setting.

The role emphasizes clear communication, problem solving, reliability, and teamwork, with ongoing training and a competitive benefits package across locations. This on-site role supports a diverse client base in the United States.