Call Center Specialist – Fast-Paced CX & Growth

Talentify; Fort Riley (KS); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Incentives

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Team Environment

Casual Dress Code

Job summary

MCI is seeking a dedicated Call Center Representative to handle customer inquiries, provide accurate information, and resolve issues to ensure a positive customer experience. The role requires excellent communication, problem-solving, and the ability to thrive in a fast-paced environment.

This position offers growth opportunities, a baseline with required qualifications, and a supportive benefits program designed to reward performance and commitment.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Appropriately escalated customer dissatisfaction with managerial team.
• Ensure first call resolution through problems solving and effective call handling.

Skills

Excellent communication

Problem solving

Customer service oriented

Multitasking

Team orientation

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a dedicated Call Center Representative to handle customer inquiries, provide accurate information, and resolve issues to ensure a positive customer experience. The role requires excellent communication, problem-solving, and the ability to thrive in a fast-paced environment.

This position offers growth opportunities, a baseline with required qualifications, and a supportive benefits program designed to reward performance and commitment.