Customer Experience Pro — Fast-Paced Call Center

Talentify; Phenix City (AL); Remote; USD 28,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

401(k) or retirement plan

Career growth opportunities

Paid training

Casual dress code

Job summary

MCI is seeking a Call Center Representative to handle customer inquiries, provide accurate information, and resolve issues with a positive customer experience. The role emphasizes excellent communication, problem solving, and the ability to thrive in a high-energy environment.

Applicants should be 18+ with a high school diploma, strong typing and MS Office skills, and a commitment to reliable attendance. The position offers opportunities for growth within a diverse, global organization.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Ability to type 20+ words per minute accurately.
• Strong organizational skills and attention to detail.
• Proficient with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with Windows operating system.
• Reliable with regular attendance and punctuality.
• Ability to troubleshoot, resolve, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer service oriented, empathetic, responsive and patient.
• Ability to multitask and thrive in a fast-paced environment.
• Strong interpersonal skills and teamwork.

Responsibilities

• Listen to customers, understand needs, and resolve issues.
• Use systems to complete account management tasks.
• Recognize sales opportunities and upgrade when appropriate.
• Explain products and processes to customers.
• Escalate dissatisfaction to management when needed.
• Aim for first call resolution through effective handling.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Team oriented

Typing 20+ wpm

Microsoft Office

Windows basic

Punctual attendance

Education

High school diploma or equivalent

Job description

MCI is seeking a Call Center Representative to handle customer inquiries, provide accurate information, and resolve issues with a positive customer experience. The role emphasizes excellent communication, problem solving, and the ability to thrive in a high-energy environment.

Applicants should be 18+ with a high school diploma, strong typing and MS Office skills, and a commitment to reliable attendance. The position offers opportunities for growth within a diverse, global organization.