Customer Experience Specialist

MCI; Oakland (SC); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Fun Work Environment

Job summary

MCI, a rapidly growing tech-enabled business services company, is seeking a dedicated Customer Service Representative to handle inquiries and provide excellent customer experiences. You'll utilize advanced technologies to enhance customer journeys and resolve issues efficiently.

Ideal candidates should possess strong communication skills, organizational abilities, and a customer service orientation. The position offers various benefits including health coverage and paid training.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Aptitude for conflict resolution and negotiation.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account-management tasks.
• Ensure first-call resolution through problem solving.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI, a rapidly growing tech-enabled business services company, is seeking a dedicated Customer Service Representative to handle inquiries and provide excellent customer experiences. You'll utilize advanced technologies to enhance customer journeys and resolve issues efficiently.

Ideal candidates should possess strong communication skills, organizational abilities, and a customer service orientation. The position offers various benefits including health coverage and paid training.