Customer Experience Call Center Pro

Talentify; Barksdale Air Force Base (LA); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Job summary

MCI is seeking a dedicated Call Center Representative to join our team in the United States. You will handle customer inquiries, provide accurate information, resolve issues efficiently, and ensure a positive experience.

The role requires strong communication skills and a problem-solving mindset to thrive in a high-energy setting. Responsibilities include listening to customers, performing account tasks, identifying sales opportunities, and ensuring first-call resolution.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalated customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Job description

MCI is seeking a dedicated Call Center Representative to join our team in the United States. You will handle customer inquiries, provide accurate information, resolve issues efficiently, and ensure a positive experience.

The role requires strong communication skills and a problem-solving mindset to thrive in a high-energy setting. Responsibilities include listening to customers, performing account tasks, identifying sales opportunities, and ensuring first-call resolution.