Remote Call Center Pro: Customer Experience Advocate

Talentify; Tennessee; Remote; USD 17,000 - 28,000; Full time

Job summary

MCI is seeking a dedicated Call Center Representative to handle customer inquiries, provide accurate information, resolve issues efficiently, and ensure a positive customer experience. The role supports on-site and remote agent operations within a fast-paced environment.

Ideal candidates will demonstrate excellent communication, problem-solving, reliability, and the ability to multi-task. Training and benefits are offered across locations with emphasis on growth and teamwork.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer service oriented (empathetic, responsive, patient).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Thrives in a fast-paced environment with change and ambiguity.
• Excellent interpersonal skills and relationship building.

Responsibilities

• Listen to customers, understand their needs, and resolve issues.
• Utilize systems and technology to complete account tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position products and processes to customers.
• Escalate dissatisfaction with the managerial team when needed.
• Aim for first call resolution through problem solving and effective call handling.

Skills

Communication skills

Typing speed

Microsoft Office

Windows OS

Reliability

Customer service

Multi-tasking

Team orientation

Problem solving

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a dedicated Call Center Representative to handle customer inquiries, provide accurate information, resolve issues efficiently, and ensure a positive customer experience. The role supports on-site and remote agent operations within a fast-paced environment.

Ideal candidates will demonstrate excellent communication, problem-solving, reliability, and the ability to multi-task. Training and benefits are offered across locations with emphasis on growth and teamwork.