CX Call Center Specialist - Growth & Rewards

Talentify; Fort Leonard Wood (MO); Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Career Growth

Paid Training

Job summary

MCI is seeking a dedicated Call Center Representative to join our team in a high-energy environment. You will handle inquiries, provide accurate information, resolve issues, and contribute to a positive customer experience.

The role emphasizes communication, problem solving, and the ability to upsell when appropriate. Starting compensation is experience-based with comprehensive benefits, including PTO, health coverage, and opportunities for growth within a global organization.

Qualifications

• Must have excellent communication skills and a customer-first mindset.
• Ability to resolve issues efficiently and professionally.
• Proven ability to multi-task and stay organized in a fast-paced environment.

Responsibilities

• Listen to customers and resolve issues with accurate information.
• Use systems to manage accounts and complete tasks.
• Identify sales opportunities and upsell where appropriate.
• Explain products and processes clearly to customers.
• Escalate dissatisfied customers to management when needed.
• Aim for first call resolution through strong problem solving.

Skills

Customer service

Strong communication

Typing 20+ wpm

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a dedicated Call Center Representative to join our team in a high-energy environment. You will handle inquiries, provide accurate information, resolve issues, and contribute to a positive customer experience.

The role emphasizes communication, problem solving, and the ability to upsell when appropriate. Starting compensation is experience-based with comprehensive benefits, including PTO, health coverage, and opportunities for growth within a global organization.