Customer Experience Specialist — Growth & Support

Talentify; Norfolk (VA); Remote; USD 31,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI is a fast-growing tech-enabled business services company seeking a Call Center Representative to join our team. You will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience.

Ideal candidates are customer-focused, communicate clearly, and thrive in a high-energy environment. This role offers ongoing training, growth opportunities, and a team-oriented culture.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Escalate dissatisfied customers with managerial team as needed.
• Ensure first call resolution through effective problem solving.

Skills

Customer service

Communication

Problem solving

Multitasking

Team oriented

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI is a fast-growing tech-enabled business services company seeking a Call Center Representative to join our team. You will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience.

Ideal candidates are customer-focused, communicate clearly, and thrive in a high-energy environment. This role offers ongoing training, growth opportunities, and a team-oriented culture.