Customer Experience Advocate - Admin, Scheduling & Invoicing

Safelite; Crest Hill (IL); Sur place; USD 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Benefits package

Tuition reimbursement

Paid training

Résumé du poste

Safelite is seeking a Customer Advocate to greet customers, handle scheduling, work orders, invoicing and inquiries. You’ll manage inbound calls and emails, keep administrative processes running smoothly, and deliver a memorable first impression in person and over the phone.

Ideal candidates have a High School Diploma and 1–3 years in customer service or administrative roles, with a professional appearance and ability to travel up to 10%.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world-class customer service in a fast-paced environment.
• Present a professional appearance and be able to travel up to 10%.

Responsabilités

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails, and faxes for service issues, pricing, warranties, and dispatch.
• Verify and complete work order details, insurance checks, and parts as needed.
• Handle administrative tasks such as invoices, buyouts, and credit memos.
• Review national center orders and manage dealer part orders.

Connaissances

Customer service

Telephone operations

Professional appearance

Formation

High School Diploma/GED/Equivalent

Description du poste

Safelite is seeking a Customer Advocate to greet customers, handle scheduling, work orders, invoicing and inquiries. You’ll manage inbound calls and emails, keep administrative processes running smoothly, and deliver a memorable first impression in person and over the phone.

Ideal candidates have a High School Diploma and 1–3 years in customer service or administrative roles, with a professional appearance and ability to travel up to 10%.