Customer Experience Advocate

Safelite Fulfilment; Austin (TX); Presencial; USD 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k) match

Tuition reimbursement

Paid time off

Holidays

Paid training

Resumo da oferta

Safelite is seeking a Customer Advocate to be the first impression for customers, handling administrative processes, scheduling, work orders, and invoicing. You will greet customers in person and respond to inbound calls and emails, delivering a memorable service experience.

The role requires a High School Diploma/GED, 1–3 years of telephone or admin experience, and a customer-focused, professional demeanor. Some travel up to 10% may be required.

Qualificações

• High School Diploma or GED required.
• 1–3 years telephone operations or business administration experience.
• Ability to deliver world-class customer service in a fast-paced environment.
• Willingness to travel up to 10%.

Responsabilidades

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage incoming calls, emails, faxes for service issues, pricing, warranties, dispatch, and reschedules.
• Verify work orders, insurance, parts, and missing information; process invoices, credits, and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Conhecimentos

Customer service

Telephone operations

Professional appearance

Formação académica

High School Diploma/GED

Descrição da oferta de emprego

Safelite is seeking a Customer Advocate to be the first impression for customers, handling administrative processes, scheduling, work orders, and invoicing. You will greet customers in person and respond to inbound calls and emails, delivering a memorable service experience.

The role requires a High School Diploma/GED, 1–3 years of telephone or admin experience, and a customer-focused, professional demeanor. Some travel up to 10% may be required.