Customer Experience Champion

Safelite; Burlington (IA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

401(k) match

Medical coverage

Paid time off

Holidays

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate to greet customers, manage administrative processes, scheduling, and invoicing, while handling inbound calls and emails to ensure a memorable customer experience. The role emphasizes organized, energetic service and problem solving across multiple channels.

The position requires a High School Diploma or equivalent, 1–3 years in telephone operations or business administration, a professional appearance, travel up to 10%, and a commitment to world-class

Qualifications

• 1-3 years telephone operations or business administration experience preferred.
• Ability to deliver world class customer service in a fast-paced environment.
• Professional appearance and ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and creatively.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties, dispatch and more.
• Verify and complete work order information, insurance verification and missing details.
• Handle administrative tasks such as invoices, work orders, and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Phone support

Customer service

Education

High School Diploma/GED

Job description

Safelite is seeking a Customer Advocate to greet customers, manage administrative processes, scheduling, and invoicing, while handling inbound calls and emails to ensure a memorable customer experience. The role emphasizes organized, energetic service and problem solving across multiple channels.

The position requires a High School Diploma or equivalent, 1–3 years in telephone operations or business administration, a professional appearance, travel up to 10%, and a commitment to world-class