Customer Experience Advocate

Talentify; Columbia Township (MO); On-site; USD 34,000 - 45,000; Full time

Job summary

Safelite is seeking a Customer Advocate to greet customers in-shop, handle inquiries, and manage administrative processes from scheduling to invoicing. You’ll deliver a memorable customer experience during every interaction, whether in person or by phone, email, or fax.

In this fast-paced role, you’ll handle calls, emails, and work orders, verify information, and support pricing, warranties, dispatch, and resales.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Handle inbound calls, e-mails and faxes for service issues, pricing, warranties, dispatch and reschedules.
• Verify and complete work order information, including insurance verification and parts.
• Perform administrative tasks such as buyouts, invoices, work orders and rebills.
• Process dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Phone handling

Administrative tasks

Professional appearance

Education

High School Diploma

Job description

Safelite is seeking a Customer Advocate to greet customers in-shop, handle inquiries, and manage administrative processes from scheduling to invoicing. You’ll deliver a memorable customer experience during every interaction, whether in person or by phone, email, or fax.

In this fast-paced role, you’ll handle calls, emails, and work orders, verify information, and support pricing, warranties, dispatch, and resales.