Customer Experience Advocate

Talentify; Grove City (OH); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Tuition reimbursement

Benefits package

PTO & holidays

Job summary

Safelite is seeking a Customer Advocate to greet customers in-shop, manage administrative processes, schedule work orders and invoicing, and deliver a memorable experience with every interaction. You will handle inbound calls and emails, ensure accurate order details, and support insurance verification to keep operations moving smoothly.

The role requires a High School Diploma or equivalent and 1–3 years of telephone operations or business administration experience, with up to 10% travel.

Qualifications

• High School Diploma or equivalent is required.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world-class customer service in a fast-paced operation.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone support

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to greet customers in-shop, manage administrative processes, schedule work orders and invoicing, and deliver a memorable experience with every interaction. You will handle inbound calls and emails, ensure accurate order details, and support insurance verification to keep operations moving smoothly.

The role requires a High School Diploma or equivalent and 1–3 years of telephone operations or business administration experience, with up to 10% travel.