Customer Experience Advocate

Safelite; Columbia Township (MO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive weekly pay

401(k) matching

Medical coverage

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Customer Advocate who makes the first impression for our customers by greeting guests, handling scheduling, work orders and invoicing, and answering calls and emails with calm efficiency. You’ll welcome in-shop customers, manage service issues, verify insurance, confirm order details, and keep administrative tasks moving smoothly while delivering world-class customer service.

Travel up to 10% is required.

Qualifications

• High School diploma or GED required.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world-class customer service in a fast-paced operation.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Handle incoming calls, emails and faxes for service issues, pricing, warranties, dispatch, repairs, and reschedule/cancellation.
• Confirm and complete work order information, including insurance verification and parts.
• Process administrative tasks such as invoices, work orders, and rebills.
• Review national center orders and manage dealer part orders for special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Communication

Travel readiness

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate who makes the first impression for our customers by greeting guests, handling scheduling, work orders and invoicing, and answering calls and emails with calm efficiency. You’ll welcome in-shop customers, manage service issues, verify insurance, confirm order details, and keep administrative tasks moving smoothly while delivering world-class customer service.

Travel up to 10% is required.