Customer Experience Specialist | Scheduling & Support

Talentify; Oregon; On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Tuition reimbursement

Paid training

Benefits (health/wealth/life)

Job summary

Safelite is seeking a Customer Advocate to be the first point of contact, handling in-shop greetings, calls, emails, and administrative tasks to deliver a memorable service experience. You will manage work orders, verify insurance, and assist with pricing and warranties while supporting dispatch and repair processes.

Requirements include a High School Diploma/GED, 1–3 years in telephone operations or business administration, and a professional appearance. Some travel up to 10% may be required.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails, and faxes for service issues, pricing, warranties, dispatch, repair, and invoices.
• Confirm and complete work order information, including insurance verification.
• Handle administrative tasks like invoices, work orders, and credit memos.

Skills

Customer service

Telephone operations

Travel up to 10%

Professional appearance

Education

High School Diploma/GED

Job description

Safelite is seeking a Customer Advocate to be the first point of contact, handling in-shop greetings, calls, emails, and administrative tasks to deliver a memorable service experience. You will manage work orders, verify insurance, and assist with pricing and warranties while supporting dispatch and repair processes.

Requirements include a High School Diploma/GED, 1–3 years in telephone operations or business administration, and a professional appearance. Some travel up to 10% may be required.