Customer Experience Specialist

Talentify; Killeen (TX); On-site; USD 40,187,000 - 54,371,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Tuition reimbursement

Paid training

Job summary

Safelite is hiring a Customer Advocate to greet customers, handle administrative processes, and manage inquiries both in-shop and by phone. You’ll coordinate scheduling, work orders, and invoicing to ensure a smooth customer experience.

From handling calls and emails to processing buyouts and invoices, you’ll help keep operations moving. A strong focus on world-class service is required, with 1–3 years in related roles and up to 10% travel.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Education

High School Diploma/GED/Equivalent

Job description

Safelite is hiring a Customer Advocate to greet customers, handle administrative processes, and manage inquiries both in-shop and by phone. You’ll coordinate scheduling, work orders, and invoicing to ensure a smooth customer experience.

From handling calls and emails to processing buyouts and invoices, you’ll help keep operations moving. A strong focus on world-class service is required, with 1–3 years in related roles and up to 10% travel.