Customer Experience Advocate

Safelite Fulfilment; San Antonio (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Weekly pay

Benefits package valued at more than $

401(k) with company match

Medical coverage plans

PTO, holidays and volunteer days

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate to be the first impression for our customers. You will manage administrative processes, scheduling, work orders and invoicing, and greet customers in person while handling calls and emails to deliver a memorable experience.

You will resolve concerns quickly, manage service issues, verify information, and perform essential administrative duties to keep operations running smoothly.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of telephone operations or business administration experience preferred.
• Ability to travel up to 10%.

Responsibilities

• Greet in-shop customers and address concerns quickly and creatively.
• Handle inbound calls, emails and faxes for service issues, pricing and warranties.
• Verify and complete work order information, including insurance verification and parts needs.
• Process administrative tasks such as invoices, work orders, credit memos and rebills.
• Review dealer parts orders and support special accounts.

Skills

Customer service

Telephone operations

Professional appearance

Travel up to 10%

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to be the first impression for our customers. You will manage administrative processes, scheduling, work orders and invoicing, and greet customers in person while handling calls and emails to deliver a memorable experience.

You will resolve concerns quickly, manage service issues, verify information, and perform essential administrative duties to keep operations running smoothly.