Customer Experience Advocate

Belron; Warwick (RI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401(k) plan

Medical coverage

Paid time off & holidays

Tuition reimbursement

Volunteer days

Job summary

Safelite is seeking a Customer Advocate in a fast-paced service environment. You will greet customers in-shop, handle inbound calls and emails, manage work orders, invoicing, and insurance verifications, and provide solutions that create a memorable experience.

You'll also coordinate administrative tasks, process credits and rebills, and support dealers and national accounts. A high school diploma and 1–3 years of admin or call-center experience are required, with travel up to 10%.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate in a fast-paced service environment. You will greet customers in-shop, handle inbound calls and emails, manage work orders, invoicing, and insurance verifications, and provide solutions that create a memorable experience.

You'll also coordinate administrative tasks, process credits and rebills, and support dealers and national accounts. A high school diploma and 1–3 years of admin or call-center experience are required, with travel up to 10%.